Returns & Exchanges

At Frankford, we strive for 100% satisfaction with every delicious treat; however, due to the perishable nature of food products, we can only accept returns for items that arrive damaged or defective. Please contact our support team within 14 days of delivery to initiate a resolution for your order.

Return Process

• 1.
  Verify Eligibility

  Ensure your request is submitted within 14 days of receipt and pertains to items that are damaged, expired, or incorrect.

• 2.
  Document the Issue

  Take clear photos of the product and its original packaging, highlighting any damage or defects found upon arrival.

• 3.
  Contact Support

  Email our customer service team with your order number and attached photos to receive a Return Merchandise Authorization (RMA).

• 4.
  Receive Refund or Replacement

  Once your claim is validated, we will issue a full refund to your original payment method or ship a replacement at no additional cost.